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Policy · Updated 2026
Shipping & Returns
Everything about how your skin gets from our print bench to your device — timelines, damage claims, and what is (and isn't) returnable.
Order → Doorstep
~7–10 working days
1
Order placed
Payment confirmed
2
Processing
1–2 days
3
Shipped
3–5 days, up to 7* in some areas
4
Delivered
Tracking sent by email & SMS
Each skin is cut after you order, so processing takes 1–2 days before it even leaves our Nashik warehouse. Most orders land within 7–10 working days of the order date. **Working days exclude weekends and public holidays. Estimated delivery times may vary due to adverse weather, restrictions, logistics delays, or other unforeseen events.
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Fitting & Cutting Issues
If a skin doesn't sit flush or a cutout looks off, we'll make it right — we just need to see how it was applied.
› What we need from you
Send a short video of you applying the skin, using a hairdryer or heat gun. This is the fastest way for us to see whether the issue is a manufacturing defect or a heating/application step that got missed — vinyl skins need gentle heat to seat properly around curves and cutouts.
- Email the video to wrapshopee@gmail.com
- Include your order number in the same email
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Damaged or Defective on Arrival
Fit issues, glue problems, or print defects straight out of the packet — here's how to report them.
24h
Window to report a defect after delivery
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Unboxing video required — photos alone can't be reviewed
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Verified defects get replaced, not refunded
› How to report it
Please send us an unboxing video rather than photos — a lot of what looks like a factory defect in a photo turns out to be damage from the application process itself (usually too much heat use), and a video is the only way we can tell the difference. Email the video within 24 hours of delivery along with your order number.
Once we've reviewed your video, we'll follow up with a replacement after confirming the details with you.
We aim to respond and resolve every defect report as quickly as possible, and our team is reachable every day of the week.If something feels off with your order, please write to us first— we can almost always sort it out faster through a direct conversation than any other channel.
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Cancellations, Returns & Refunds
Because every skin is printed and cut specifically for your order, our return policy works differently from off-the-shelf products.
✕ Not eligible for cancellation, return, or exchange
Once placed, orders can't be cancelled — including after the payment gateway confirms the transaction. Because each skin is made to order, finished products can't be returned or exchanged simply due to change of mind, minor colour variation, or the design not matching expectations once it's in hand.
- Logo cutouts are only available on Apple iPhone models, and only where the cutout doesn't interrupt the design — this isn't grounds for a return
- Screens naturally render colour slightly differently from print, so small colour/shade differences between the online preview and the physical skin are expected and not a defect
✓ When a return is considered
- our order hasn't arrived within 45 working days of the order date
- Your order can't be shipped to the address provided at all
Products damaged before delivery are handled as an exchange, not a return — see the section above on reporting damage.
Note: Parcels sent back without prior email confirmation can't be accepted for exchange.
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Undelivered Orders
If your package hasn't shown up, tell us and we'll organise a reshipment.
› Late but recoverable
Contact us and we'll work with the courier to get it reshipped.
! Situations that aren't eligible for a refund
- The shipping address given was invalid or out of date
- Three delivery attempts failed due to incorrect address or contact details
- The package was refused by the recipient
- An incorrect phone number or address/pin code was entered at checkout
- The courier's delivery calls went unanswered
RTO fee ₹80* — payable to release a returned parcel
*Subject to change based on the courier's current rate.
Send all undelivered-order queries to support@wrapshopee.com with your order number.
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Custom-Uploaded Designs
Printing your own image or wallpaper onto a skin? A couple of things to know first.
If you upload a specific image or wallpaper to be printed on your skin, you're responsible for making sure you have the rights to use it — any copyright or intellectual property issue arising from that image is yours to answer for, not Wrap Shopee's.
We don't take on responsibility for how a custom image might be used or shared beyond your order, but we do treat every upload as private and take reasonable care to protect it.
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Quick Answers
The most common questions.
Can I cancel my order after paying?
No — once payment is confirmed, the order goes straight into production and can't be cancelled or refunded, except in the specific return scenarios listed under Cancellations, Returns & Refunds.
My skin doesn't fit right. What now?
Record yourself applying it with a hairdryer or heat gun, and send that video to wrapshopee@gmail.com. This helps us tell a defect apart from an application issue.
Do you accept photos as proof of damage?
No — we need an unboxing video within 24 hours of delivery. Photos don't show enough context for us to confirm a manufacturing defect.
What happens if my package gets sent back to Wrap Shopee?
If it's returned to origin because of an address, contact, or delivery-attempt issue, an RTO fee of ₹80* applies before we can reship it. This fee is charged by the courier, not by us.
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Still Need Help?
Our team replies fastest by email.